Jellycat Freya Pony Jellycat

Fast Shipping with Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other global carriers lets us offer an array of shipping services. Our warehouse staff is highly educated to pack your items exactly as per the specifications we provide. Prior to shipping, your goods will be thoroughly inspected and secured. We ship to thousands clients every day from all over the world. This is a sign of our determination to become the biggest online retailer in the world. The warehouses and centers of distribution are situated in Europe and the USA.

Note: Orders with multiple items will have a distinct processing time for each item.

Prior to shipping the items, our staff will carry out an exhaustive inspection of the products you ordered. The majority of orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.

Returns

Due to multiple parties such as the factory and the warehouse, we're unable to effectively manage inventory. So the actual stock may fluctuate at any moment. You may not receive your purchase after it's been placed.

Our policy is valid for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a refund the item must be unused and in the same state as when you received it. It should also be in the original packaging.